Cancellation Policy
Cancelling Your Order
Your ability to cancel depends on the product type and how quickly you act.
| Timeframe | Product Type | Cancellation Fee |
|---|---|---|
| Within 24 Hours | Standard Products | FREE (0%) |
| Within 48 Hours | Fast Shipping / Express / 24-Hour Shipping | 10% Fee |
| After 48 Hours | Any (Before Dispatch) | 10% Fee |
| Before Dispatch | Exchange for a different item | No Fee (100% value) |
Items That Cannot Be Cancelled
- Gold coins, bars, and frames.
- Customized jewellery.
- Gift cards and loose solitaires.
Refund Methods
Refunds are issued based on your original payment method:
- Credit/Debit Card & Net Banking: Reversed to your account within 3-5 working days.
- Cash on Delivery (COD) & Installments: Processed via RazorpayX. You will receive a link via SMS/Email to enter your UPI or Bank details for an instant refund.
- Wallets, Vouchers & Gift Cards: These are never refunded to a bank account. The balance will be added to your Croco Chain Wallet for future use.
Important Terms
- 7-Day Returns: Refunds are subject to a quality check by the Croco Chain team. You must provide the original invoice and product certificate.
- Discounts & Freebies: If you used a coupon or received a free gift, that value will be deducted from your refund (unless the gift is returned).
- DGRP (Installment) Orders: If you default on payments, a 10% transaction fee will be deducted from your refund.
- Custom Jewelry: Any partial payments made for customized pieces are non-refundable.
- Non-Payment: Failure to pay the balance at the time of delivery is treated as a cancellation and will incur fees.