Terms & Conditions

Welcome to Croco Chains.

These Terms & Conditions govern your access to and use of the Croco Chains website and services. Croco Chains is owned and operated by PL & SON'S JEWELLER'S, having its registered office at:

PL & SON'S JEWELLER'S
213/7-8 Chatta, Ali Raza, Panna Bhawan
Neel Gali, Sarafa Bazar
Meerut – 250002
Uttar Pradesh, India

By accessing, browsing, registering on, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Croco Chains reserves the right to revise, update, modify, or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to review these Terms periodically. Any changes will become effective immediately upon being published on the website, and your continued use of the website shall constitute acceptance of such changes.

Cancellation Policy

Order cancellations shall be subject to our Cancellation Policy as published on the website.

Refund Policy

Refund requests and eligibility shall be governed by our Refund Policy available on the website.

Eligibility Criteria

Any individual who has attained the age of 18 years or above may register, purchase products, and conduct transactions on this website.

Persons who are not legally competent to enter into contracts under the Indian Contract Act, 1872, are not permitted to use this website.

Users accessing the website from outside India are responsible for ensuring compliance with applicable local laws. By using this website, you confirm that you meet all eligibility requirements and agree to comply with the laws of India.

Pricing & Payments

All prices displayed on the Croco Chains website are subject to change without prior notice.

The price applicable to a product shall be the price displayed on the website at the time the order is successfully placed. For orders shipped within India, payments shall be accepted in Indian Rupees (INR).

Displayed prices are inclusive of applicable taxes unless otherwise stated.

We strive to provide a secure payment experience. If you are making a purchase using an international credit or debit card, please note that:

Currency Conversion

The transaction amount will be displayed in Indian Rupees (INR) before payment confirmation. Your bank or card issuer may apply currency conversion charges and other applicable fees, which shall be borne by you.

Confirmation Process

To comply with applicable regulations, customers making purchases exceeding ₹2,00,000 may be required to provide a valid PAN Card issued by the Income Tax Department.

Identity Verification

For certain transactions, Croco Chains may require additional identity verification to ensure the security and authenticity of the purchase.

Customers may be requested to provide:

Government-issued photo ID (front and back)
Address proof matching the shipping address
Image of the payment card used for the transaction (showing only the cardholder name and last four digits)

All information submitted shall be handled in accordance with our Privacy Policy.

PAN Card Submission

For orders exceeding ₹2,00,000, our customer support team may contact customers via phone or email requesting submission of a valid PAN Card.

Order Verification

Orders may remain on hold until the submitted PAN details have been verified.

Name Matching

The billing name provided during checkout must match the name appearing on the PAN Card submitted for verification.

Order Confirmation

Upon successful PAN verification and completion of all required checks, the order will be confirmed and processed.

Order Cancellation

Croco Chains reserves the right to cancel any order where the requested PAN Card is not submitted, cannot be verified, or does not match the billing information provided.

PAN Card Terms & Conditions

Following the placement of an order, our customer service team may contact customers through phone or email to verify order details and customer information.

This verification process helps ensure secure transactions and accurate delivery of products.

Registration

To place orders and access certain website features, users may be required to register an account.

User Registration

Registration is required to create an account and access services offered by Croco Chains.

Personal Information

During registration, users may be asked to provide information including:

First Name
Last Name
Email Address
Mobile Number

This information may be used for account management, transaction processing, customer support, and communication regarding products and services.

One-Time Registration

Registration is a one-time process. Once registered, users may log in using their account credentials.

Privacy & Data Protection

Personal information collected during registration shall be handled in accordance with our Privacy Policy.

Site Security

Users are prohibited from violating or attempting to violate the security of this website.

This includes but is not limited to:

Unauthorized access to accounts, servers, or data
Attempting to test, scan, or breach security systems
Disrupting website functionality through viruses, malware, spam, flooding, or similar activities
Sending unsolicited communications or advertisements
Forging network or email headers

Croco Chains reserves the right to investigate any security violations and cooperate with law enforcement authorities where required.

Fraudulent Transactions

Croco Chains reserves the right to recover losses, damages, legal expenses, and related costs arising from fraudulent activities conducted through the website.

We also reserve the right to initiate legal proceedings against individuals involved in fraudulent transactions or misuse of the website.

Disclaimer

The Croco Chains website, its content, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis.

Croco Chains makes no representations or warranties regarding:

Accuracy of website content
Availability of services
Suitability of products for a particular purpose
Error-free or uninterrupted operation of the website

Product images are displayed as accurately as possible. However, actual product appearance, color, and packaging may vary due to device settings, photography, lighting conditions, and manufacturing updates.

Acceptance of an order occurs only upon dispatch of the purchased product.

Croco Chains reserves the right to accept or reject any order, in whole or in part, at its sole discretion.

Changes to Site Disclaimer

Croco Chains reserves the right to modify this disclaimer at any time.

Any modifications shall become effective immediately upon publication on the website. Continued use of the website shall constitute acceptance of the updated disclaimer.

Intellectual Property & Website Content

All content available on the Croco Chains website, including but not limited to:

Logos
Product Images
Product Designs
Text
Graphics
Videos
Illustrations
Icons
Downloads
Trademarks

is the exclusive property of Croco Chains and/or PL & SON'S JEWELLER'S and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, sold, or otherwise used for commercial purposes without prior written permission.

External Links

The website may contain links to third-party websites for convenience.

Croco Chains does not control, endorse, or assume responsibility for the content, security, or privacy practices of external websites.

Users access such websites at their own risk.

Limitation of Liability

To the fullest extent permitted by law, Croco Chains, its owners, employees, affiliates, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of the use of, or inability to use, the website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant transaction.

Reviews, Feedback & Submissions

Any reviews, comments, feedback, suggestions, or other submissions provided by users become the property of Croco Chains.

By submitting such content, you grant Croco Chains the right to use, reproduce, publish, modify, and display the content without restriction or compensation.

You agree that your submissions:

Do not violate any law
Do not infringe third-party rights
Do not contain defamatory, abusive, offensive, or unlawful material
Do not contain malware or harmful software

Croco Chains reserves the right to monitor, edit, or remove user-submitted content at its discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Croco Chains, PL & SON'S JEWELLER'S, its affiliates, employees, officers, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from your use of the website or violation of these Terms & Conditions.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Meerut, Uttar Pradesh.

Force Majeure

Croco Chains shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, war, riots, strikes, pandemics, governmental restrictions, transportation disruptions, power failures, or other unforeseen events.